Leo & Loona(01+Open Vacancies)

Company: Leo & Loona

Position: Assistant General Manager (AGM)
Location: Dubai

Responsibilities:

1. Operational Management
* Support daily operational planning and execution
* Ensure compliance with company policies and procedures
* Identify and implement operational improvements

2. Team Leadership
* Assist with recruitment, training, and development of staff
* Supervise team performance and provide ongoing support
* Promote a positive and collaborative work culture

3. Customer Experience
* Maintain high standards of customer service
* Resolve guest concerns professionally and efficiently
* Act on feedback to continuously enhance guest satisfaction

4. Financial Oversight
* Support budget planning and expense control
* Monitor key financial metrics and suggest improvements
* Generate operational and performance reports

5. Administrative Duties
* Oversee staff scheduling, inventory, and supplies
* Ensure adherence to safety and regulatory guidelines
* Manage vendor relationships and maintain documentation

Qualifications & Skills:

* Proven experience in a managerial or supervisory role
* Strong leadership, communication, and decision-making skills
* Excellent organizational and multitasking abilities
* Tech-savvy with knowledge of management software/tools