The Grove Resort (01+Open Vacancies)

Company: The Grove Resort

Position: Housekeeping Supervisor 

Responsibilities:

• Prepare and delegate daily tasks to Housekeeping Attendants and provide Housekeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors
• Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction
• Inspect Guest rooms to ensure cleanliness and compliance to the Housekeeping Standards of the Resort
• Monitor room status i.e. VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain a efficient operation
• Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures
• Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands
• Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Director of Housekeeping
• Train Room Attendants on Standards of Performance (SOPs) to maintain the desired level of performance and Resort standards

Closing date: Nov 30, 2024