Jobs in Dubai, Job Vacancies in Dubai & UAE 2025 Looking for a job in Dubai and UAE? Start your job search with JobSuccess.ae and easily apply with your CV as per meeting the eligibility criteria.
Pact Employment
Company: Pact Employment
Position: Contact Center Agent
Salary: Up to AED 8000
Location: Sharjah
Experience: At least 1 Year in UAE Banking Sector
Eligibility: Minimum 1-2 years of experience in a contact center
Job Purpose:
Evaluate and monitor the quality of calls, web chat, Facebook handling, transaction audits, and product applications for contact center staff while providing feedback and coaching for improvement.
Role Purpose:
- Monitor and evaluate calls, ensuring delivery of the defined customer experience in every call.
- Provide coaching and feedback to contact center agents.
- Make recommendations to improve the overall quality of calls.
- Provide daily/weekly MIS reports on call monitoring, coaching, and feedback.
- Work closely with the Quality Call Supervisor to maintain data on calls and errors.
Subject: mentioning “Contact Center” in the subject line.
Closing date: June 10, 2024
To apply for this job email your details to nishrinp@pactemployment.ae
